Terms & Conditions

Full terms & conditions for Cupcake Kitchen are detailed below.

By paying your deposit it will be deemed that the terms and conditions

are understood and accepted as applying to your order.

PAYMENT CONDITIONS

PRICES

All prices are non-negotiable and priced according to your exact

design and the size of your cake.

Following your consultation / enquiry, your quote is valid for up to 1

month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your

deposit will secure this price & the slot in the diary.

DEPOSITS

A non-refundable 50% deposit (total of the cake & delivery price) is

required in order to secure the commission of your cake and chosen

date with Cupcake Kitchen.

PAYMENT

Final payment for your celebration cake must be received

before date of agreed delivery or collection

If full payment is not received and cleared in our account

before cake collection / delivery then the order will not be

released.

CANCELLATION

If cancellation of an order takes place we reserve the right to

retain your non refundable 50% deposit. If cancellation takes

place less than 7 days before the event then we reserve the right

to seek 100% of the order value.

Cancellation must be made in writing to Cupcake Kitchen and

will only be deemed to take effect from the date your email is

received.

If you postpone the event we will endeavour to transfer your

order providing the date is suitable for ourselves, otherwise it

shall be treated as a cancellation (see above).

We retain the right to cancel the booking in very unusual

circumstances beyond our control, such as fire or ill health,

during which we will refund any money taken in full

DESIGN CONDITION

ALTERATION & CHANGES

It is your responsibility to read & check the quote thoroughly;

any amendments to design should be made in writing.

Each cake is made individually by hand, so although every

effort is made to ensure consistency, a small amount of

variation may occur from the design requested / picture

supplied.

DELIVERY CONDITIONS

Delivery charges are calculated on a kilometre and time basis.

Alternatively, cakes can be collected from our premises.

If you choose delivery, it is our intention that your cake will be

delivered in perfect condition prior to the start of your event.

However we ask for patience with factors that may be beyond our

control (e.g. traffic conditions) as we cannot be held liable for any

such delays. In some circumstances, we may recommend the cake

be delivered 1 day in advance

We cannot be held liable for any damage that is rendered to the

cake at the venue once we have left the premises. It is with this in

mind that we require somebody responsible, to check that they are

happy with the cake before we leave.

If you chose to collect the cake, we will not be held liable for any

damage to the cake once it has left our premises.

Late requests for delivery (after securing the booking based on

collection) will be accommodated where possible, but cannot be

guaranteed, as earlier delivery commitments must take priority.

CLASSES

Please note that once you book a class with Cupcake Kitchen, your

space is immediately secured and therefore no refunds will be

given should you cancel or be unable to attend.

Thank you for choosing Cupcake Kitchen.

We look forward to making your special occasion a piece of cake.