Terms & Conditions
Full terms & conditions for Cupcake Kitchen are detailed below.
By paying your deposit it will be deemed that the terms and conditions
are understood and accepted as applying to your order.
All prices are non-negotiable and priced according to your exact
design and the size of your cake.
Following your consultation / enquiry, your quote is valid for up to 1
month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your
deposit will secure this price & the slot in the diary.
A non-refundable 50% deposit (total of the cake & delivery price) is
required in order to secure the commission of your cake and chosen
date with Cupcake Kitchen.
Final payment for your celebration cake must be received
before date of agreed delivery or collection
If full payment is not received and cleared in our account
before cake collection / delivery then the order will not be
If cancellation of an order takes place we reserve the right to
retain your non refundable 50% deposit. If cancellation takes
place less than 7 days before the event then we reserve the right
to seek 100% of the order value.
Cancellation must be made in writing to Cupcake Kitchen and
will only be deemed to take effect from the date your email is
If you postpone the event we will endeavour to transfer your
order providing the date is suitable for ourselves, otherwise it
shall be treated as a cancellation (see above).
We retain the right to cancel the booking in very unusual
circumstances beyond our control, such as fire or ill health,
during which we will refund any money taken in full
ALTERATION & CHANGES
It is your responsibility to read & check the quote thoroughly;
any amendments to design should be made in writing.
Each cake is made individually by hand, so although every
effort is made to ensure consistency, a small amount of
variation may occur from the design requested / picture
Delivery charges are calculated on a kilometre and time basis.
Alternatively, cakes can be collected from our premises.
If you choose delivery, it is our intention that your cake will be
delivered in perfect condition prior to the start of your event.
However we ask for patience with factors that may be beyond our
control (e.g. traffic conditions) as we cannot be held liable for any
such delays. In some circumstances, we may recommend the cake
be delivered 1 day in advance
We cannot be held liable for any damage that is rendered to the
cake at the venue once we have left the premises. It is with this in
mind that we require somebody responsible, to check that they are
happy with the cake before we leave.
If you chose to collect the cake, we will not be held liable for any
damage to the cake once it has left our premises.
Late requests for delivery (after securing the booking based on
collection) will be accommodated where possible, but cannot be
guaranteed, as earlier delivery commitments must take priority.
Please note that once you book a class with Cupcake Kitchen, your
space is immediately secured and therefore no refunds will be
given should you cancel or be unable to attend.
Please note that classes are non-transferable.
Thank you for choosing Cupcake Kitchen.